Privacy Policy
Effective Date: November 10, 2026
1. Introduction
OrthoPatient ("OrthoPatient," "we," "our," or "us") respects your privacy and is committed to protecting personal information collected through our website and associated services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, interact with our services, or connect with participating healthcare providers.
OrthoPatient is designed to help individuals navigate orthopedic care, connect with healthcare professionals, and access resources that support recovery.
We recognize the sensitive nature of healthcare-related information and strive to handle personal data responsibly and in accordance with applicable privacy laws.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information.
Personal Information
- Full name
- Email address
- Phone number
- Account registration details
- Information voluntarily submitted through contact forms or inquiries
Healthcare-Related Information
When users voluntarily provide healthcare-related information through supported features, we may process information such as:
- General injury or medical concerns
- Healthcare provider preferences
- Appointment or consultation requests
- Recovery-related information
- Information shared to facilitate care coordination
The specific information collected depends on the features used and applicable privacy requirements.
Technical and Usage Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Website interaction and usage data
- Referral sources
- Cookies and similar technologies
3. How We Use Information
We may use collected information to:
- Operate and maintain our website and services.
- Respond to inquiries and provide customer support.
- Facilitate connections with participating healthcare providers.
- Support appointment requests and care coordination.
- Enable authorized integrations with the Injured app.
- Improve platform functionality and user experience.
- Maintain website security and prevent fraudulent activity.
- Communicate important service updates.
- Comply with legal and regulatory obligations.
Where required by applicable law, we will obtain appropriate consent or another valid legal authorization before processing information for specific purposes.
4. Healthcare Information and HIPAA
Certain healthcare-related information processed through OrthoPatient or associated services may be subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and other applicable healthcare privacy laws.
Whether HIPAA applies depends on the nature of the information, the entity handling it, and the services being performed.
Where OrthoPatient acts as a business associate of a HIPAA-covered entity, protected health information will be handled in accordance with applicable HIPAA requirements and relevant contractual obligations.
Where HIPAA does not apply, personal information may still be protected under other federal or state privacy laws.
This Privacy Policy does not replace any Notice of Privacy Practices that a healthcare provider is legally required to provide.
5. Sharing of Information
We may share information with authorized parties when reasonably necessary to provide our services, including:
Healthcare Providers
Information may be shared with participating healthcare professionals or organizations when needed to facilitate user-requested services, subject to applicable law and authorization requirements.
Technology and Service Providers
We may use third-party service providers for website hosting, security, communications, scheduling, analytics, or other operational functions.
These providers may access information only as permitted by their applicable agreements and legal obligations.
Associated Platforms
Information may be exchanged with the Injured app or other associated services when necessary to provide integrated features, subject to applicable privacy notices, permissions, and legal requirements.
Legal Requirements
We may disclose information when required by law, valid legal process, or other legally authorized circumstances.
We do not authorize the sale of protected health information in violation of HIPAA or other applicable laws.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, understand website performance, and improve the user experience.
Depending on the technologies implemented, cookies may support:
- Website functionality
- Security and fraud prevention
- Performance monitoring
- User preferences
- Website analytics
Users may be able to manage certain cookies through browser settings or available website privacy controls.
Where required, we will obtain consent before using nonessential cookies or tracking technologies.
We do not intend to disclose protected health information to advertising or analytics vendors except as permitted by applicable law and appropriate agreements or authorizations.
7. Data Security
OrthoPatient recognizes the importance of safeguarding personal and healthcare-related information.
We implement administrative, technical, and organizational safeguards appropriate to the nature of the information and risks involved.
These safeguards may include access restrictions, authentication controls, secure communications, and monitoring of systems and services.
However, no website, digital platform, or electronic transmission method can be guaranteed to be completely secure.
Users should take reasonable precautions to protect their account credentials and personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable laws, resolve disputes, enforce agreements, or satisfy legitimate operational requirements.
Retention periods may vary depending on the type of information, the service involved, and applicable healthcare or contractual obligations.
When information is no longer required, we will delete, de-identify, or otherwise securely manage it in accordance with applicable requirements.
9. User Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing depends on consent.
- Request information about certain data-sharing practices.
- Exercise other privacy rights available under applicable law.
Certain requests may be limited by healthcare recordkeeping obligations, security requirements, contractual obligations, or other legal exceptions.
To submit a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before fulfilling a request.
10. Children's Privacy
OrthoPatient may provide information or services relevant to minors and their parents or legal guardians.
Where a service involves minors, we will seek any parental or guardian consent required by applicable law.
We do not knowingly collect personal information from children in violation of applicable children's privacy laws.
Parents or guardians who believe information has been collected improperly may contact us to request review.
11. Third-Party Websites and Integrations
Our website may link to third-party websites, healthcare providers, scheduling systems, or associated digital platforms.
These services may operate under separate privacy policies and data practices.
OrthoPatient is not responsible for the independent privacy practices of third parties.
We encourage users to review the applicable privacy notices before submitting information to external services.
12. Injured App Integration
OrthoPatient may direct users to the Injured app for additional features involving patient engagement, healthcare navigation, provider access, or recovery management.
Information collected directly through the Injured app may be governed by the app's separate Privacy Policy and any applicable healthcare privacy notices.
Information shared between OrthoPatient and Injured will be handled according to applicable legal requirements, authorized purposes, and relevant privacy agreements.
13. Marketing Communications
Where permitted by law, OrthoPatient may send communications regarding platform features, services, updates, or other relevant information.
Users may opt out of promotional email communications through available unsubscribe mechanisms.
Marketing text messages, where offered, will be subject to applicable consent and opt-out requirements.
Service-related communications may continue where necessary or legally permitted.
We will not use protected health information for marketing in circumstances requiring authorization unless the necessary authorization has been obtained.
14. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our operations, technologies, services, or legal obligations.
Revisions will be published on our website with an updated effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
15. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please send us a message on our contact page.
We will review privacy-related inquiries and respond as required by applicable law.